Quality Policy

David Horn Communications Ltd (the 'Organisation') aims to provide defect-free goods, services and equipment to its customers on time and within budget.

The Organization operates a Quality Management System that has gained BS EN ISO 9001: 2000 certification including all aspects specific to the Police and Criminal Evidence Act and Home Office Codes of Practice.

The management is committed to:

Develop and continue to improve its Quality Management System
Continually improve the effectiveness of the Quality Management System
The enhancement of customer satisfaction.
The management has a continuing commitment to:
Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
Communicate throughout the Organisation the importance of meeting customer needs and legal requirements
Establish the Quality Policy and its objectives
Conduct Management Reviews of the effectiveness of the implementation of the Quality Management System
Ensure the availability of resources.

The structure of the Quality Management System is defined within the Organisation's Quality Manual.

All personnel understand the requirements of this Quality Policy and abide with all legislation specifically related to its business activities.

In addition to all English and EEC legislation and regulations, the Organisation complies with all legislation specifically related to its business activities.

The Organisation constantly monitors its quality performance and implements changes when appropriate.

The Quality Policy is regularly reviewed in order to ensure its continuing suitability.